All bookings must be made in advance and in writing at least 15 days prior clients’ arrival.
Last minute bookings will be considered on a case by case by basis.
All itineraries are subject to change without notice, according to consequence of force majeure or acts of God.
Any changes to the itinerary will, as far as possible, be of equal or higher value than the original activities and in keeping with the overall style and content of the tour.
It is the responsibility of all clients to ensure that they are in possession of comprehensive travel and health insurance that meets the requirements of Thai government regulations. Likewise, passport, visa and health certificates are entirely the responsibility of the client.
Ayutthaya Boat and Travel takes Sustainable, Responsible and Ethical tourism very seriously and Codes of Conduct will be provided to all clients at the time of booking. It is then the clients’ responsibility to ensure that these codes are understood and observed while on tour in Thailand. Our guide will provide any necessary clarification.
Full payment must be made within 3 days after booking.
If full payment has not been received by the stipulated date, Ayutthaya Boat and Travel reserves the right to cancel all arrangements.
If you cancel your reservation 7 business days or more (not including Sat, Sun & Public Holidays) before your departure date, a 50% refund will be issued. However, if you cancel your reservation less than 7 business days before your departure date, no refund will be given.
Some adjustment to these cancellation charges may be made in the light of prevailing travel conditions.
Complaints regarding any aspect of the services provided by Ayutthaya Boat and Travel must be received by us, in writing, no later than 30 days after the end of our services. We undertake to respond in detail to any complaint within 14 days of its receipt.
All terms, conditions and prices contained herein may be changed without prior notice.
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